Mortgage Telesales Representative (O'Fallon, MO)

Citi - O Fallon, MO 63368
Citi - O Fallon, MO 63368
Citi - O Fallon, MO 63368
Job Description
Citi has the strength of a large bank with industry leading processes, products and programs. Your rise to the top is aided by our portfolio of products, our comprehensive benefits package, and our strong global brand. As a member of Citi, you will be joining one of the largest and most diversified financial services companies in the world with a proud 200 year history.

Position Overview: *Shift will be from 12pm - 9pm

We are seeking exceptional individuals for opportunities as a Mortgage Telesales Representative in our Irving, Tx office. As a Mortgage Representative, you will conduct inbound/outbound mortgage sales calls counseling your customers on available loan products while exercising independent judgment by pre-qualifying financial clients.

Compensation is comprised of base pay + variable incentive compensation that is paid both monthly and quarterly. Benefits are eligible from day one, and Citi matches up to 6% on your 401(k) after one year of service.

Recent college graduates with demonstrated high achievements and/or top sales producers outside the mortgage industry are encouraged to apply. We provide comprehensive, paid training.


- Conduct inbound and outbound mortgage sales calls
- Understand and articulate financial calculations and current rate/pricing
- Counsel customers on available loan products and exercise independent judgment by pre-qualifying financial circumstances
- Articulate cross-sell/cross referral opportunities
- Strict adherence to phone schedules
- Understand and manage to underwriting and government guidelines
- Utilize systems to maintain product knowledge, register loans effectively & manage pipeline
- Utilize excellent follow-up skills to ensure targeted conversion rates are met
- Partner with operations teams to ensure seamless transfer of file
- Compile appropriate documentation and communicate with customer during the process.
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