Consumer Advocate 12-Month Intern (Recent Grads ONLY - Full Time)

L'Or\xe9al - Berkeley Heights, NJ 07922
L'Or\xe9al - Berkeley Heights, NJ 07922
L'Or\xe9al - Berkeley Heights, NJ 07922
Job Description
12 Month Internship Program: L'Or\xe9al USA has a unique program for recent graduates. This role is a full-time paid internship for up to 12 months where you are a fully contributing member of our Consumer Care Center team here at L'Or\xe9al. You will receive the hands-on experience and training needed to set you up for future success in the company.

To qualify for the program, candidates must have received a Bachelor's degree within the last 12 months.

Eligible candidates will:

- Support the product category by responding to consumer contacts via multiple channels (phone, email, letter, chat, social media, SMS)
- Provide expert knowledge to consumers, salons, and other sources contacting us for information or seeking assistance in the use our products
- Utilize opportunities to build sustainable relationships
- Offer insights to the brands for continuous product and service improvement
- Meet established quality standards in all contacts across channels
- Ensure optimal service levels maximizing resources
- Recognize and recommends new ways to influence consumers in their purchase decision
- Ensure performance meets expectations of key metrics
- Adhere to assigned schedule which is subject to change and may include evening and/or Saturday hours
- Offer schedule flexibility to support the needs of the business
- Be able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
- Be responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction
- Support the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
- Promote brand loyalty and contributes to business by recommending and selling products for traditional and e-commerce enabled brands
Find Out More
Share
Facebook
Twitter
Pinterest
Reddit
StumbleUpon
LinkedIn
Email
Back to Top

Log In

Contact Us

Upload An Image

Please select an image to upload
Note: must be in .png, .gif or .jpg format
OR
Provide URL where image can be downloaded
Note: must be in .png, .gif or .jpg format

By clicking this button,
you agree to the terms of use

By clicking "Create Alert" I agree to the Uloop Terms of Use.

Image not available.

Add a Photo

Please select a photo to upload
Note: must be in .png, .gif or .jpg format